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Lanz Plumbing, Heating & Cooling, Inc.

4.9

Based on 1346 reviews

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Lanz Plumbing, Heating & Cooling

3.5

Based on 25 reviews

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Great service from the first day I spoke to someone about an estimate! They were very fast about coming out, getting an estimate and explaining everything! Price was very fair as well! When I decided I wanted a new system they were out with in a couple days and the installation completed! It’s been a couple months and they came out just to check on everything and make sure everything was running properly and if I had any other questions! 10/10 recommend!!

mike mcDonald

15:12 26 Jan 23

My family and I absolutely LOVE Lanz! Jesse (Underground Solutions Manager), and his team, came to our home and did an outstanding job! They showed up right when they said they would, 7:30 AM. They were very kind and polite about getting started. They kept me informed the entire time about what they were doing, and what would happen next. It just so happens that 2 of the men working at our house that day were friends of ours, so that made the experience even better! Regardless, everyone on Jesse's team was so kind, and for a lack of better words, it felt like a big group of friends were at our house all day. They were all so friendly and full of laughter! They respected our home as if it was their own; wearing shoe covers the entire time, carefully moving our belongings to a better spot while working, and sweeping the floors when they were done. We very much appreciated Lanz for fixing our sewer issue in such a timely manner. They got the whole job done in one day, didn't rip up our yard, didn't rip up any flooring, and kept the house in order as they were inside. I couldn't dream of anyone else but Lanz taking care of this issue. We will always continue to love this company, the family-like care they give, and the amazing work they continue to do.

Chase Leman

00:52 08 Dec 22

Our technician, Clint, did a really great job getting our furnace cleaned, tested, and ready to go for the winter. He was friendly, courteous, and went...

Frances L.

19:29 04 Nov 22

Our compressor went out on our 22 year old system, and we have had small issues with our furnace the last two years, so we decided to upgrade our entire system, furnace and air conditioner. Lanz was great, gave us options, explained the differences, and helped us understand the benefits of the system we decided to go with. Kurt was helpful, available, and knowledgeable, great experience.They have earned my trust and I will always be a Lanz customer.Older - Lanz has been great, and today we had our air conditioning system maintenanced. Victor was courteous, knowledgeable, and very informative as he explained the work he was doing. He answered all of my questions, and it was a great experience. I would be glad to have him be our Lanz rep for any future needs.

Steve Wilson

16:18 23 Aug 22

I was extremely happy with the service provided by Mr. Boston Williams of LANZ, INC. Boston was very knowledgeable and professional. He walked me though the issue I had with my sewer pump, and provided me all the options that I can pursue to solve it. I was very happy that Boston solved my plumbing problem of a year-long bothering issue. He is very polite and very professional, and I would love to have him come to my place in future, if any problem arises.

prasanta kalita kalita

14:11 23 Aug 22

We replaced 2 ACs and furnaces. Kurt was great to work with and gave a very honest opinion about what he thought would work best for our home. He knows his stuff, and really made this whole process easy. He spent A LOT of time talking to us and going over options, which we appreciated! Kevin and the install crew did a beautiful job and Thomas was great with his follow up. Would highly recommend!

Tiffany Currier

01:55 23 Aug 22

I appreciated Lanz having a 24 hour service because finding out the A/C is not working never seems to happen during normal business hours. Victor called within 15 minutes and let me know he’d be over to take a look at what was going on. He was prompt, polite, and professional. He explained to me the issue of what happened and discussed the repair in clear terms. 10/10 would recommend.

Rebecca Baker

13:35 17 Aug 22

We had another local plumber make a mess of our bathtub and pipes, so Lanz sent Kyle over. He figured out the problem right away and fixed it quickly, then...

Naomi T.

21:34 24 Jul 22

I have done work with Lanz twice now. The first time they had replaced my water heater and not only was it cheaper than anyone else by a couple of hundred dollars the tech was very professional.The second time I had them install a spigot and Ron was very nice, did a great and quick job.I have had nothing but very positive experiences with them even the lady answering the phone was pleasant to deal with. If you need work done, you should call them first. Thank you Lanz!

William Fletcher

16:59 09 Jul 22

I was very impressed by our technician, Nick. Nick was so respectful, polite, professional, and knowledgeable. Beyond that, the schedulers were very polite...

Amy R.

08:19 07 Jul 22

We are senior citizens and our air conditioning went out during a recent heat wave. Lanz made every effort to expeditiously obtain the parts needed to repair it for us. Their customer service is outstanding and Victor and Daryl were efficient, professional and responsive. We will definitely use them again and highly recommend them to anyone needing the services they provide!

Donna Williams

14:46 05 Jul 22

We had a water pipe burst in our basement at night. They offered emergency services to shut off the leak and came early the next day to repair. They even were able to refer me to a water extraction company who has been really good so far as well. I was even able to go to work the next day. A plumber by the name of Boston, was amazing and explained everything so thoroughly every step of the way. I appreciate the response speed and customer service of this company so much! Thanks!

Camille Randle

16:46 22 Jun 22

Travis was on time, professional, courteous, and provided exactly the services requested. Pinhole leak right at the water main just past the water meter with 40-year-old faucets in the basement that I couldn't fully close due to age. Travis assisted with narrowing root cause, helped to identify both best treatments to immediately alleviate the problem and help to avoid another problem in the near future by swapping out the next part that was also ready to fail, and was able to complete all repairs in under an hour.Incredibly pleased. Will repeat business based on Travis's work.

Andrew Chamberlain

21:38 20 Jun 22

I chose Lanz after seeing a commercial on Fox 20. I was impreossed that Mr Lanz staked his reputation on the customers ability to trust his company.I choose well. Lanz is professional, organized and managed exceptionally. I dealt with four different employees over the process if installing a Mitsubishi mini split. Each person was courteous, helpful and respected my home.I couldn't be happier with my product and the service I received.Thank you.

pamela albin

20:57 07 Jun 22

Kyle did an amazing job of being professional and helpful. He offered to help clean up some of the mess the water had caused and then said he wouldn't move to the next job until we had found a resolution for me. I was incredibly impressed by his work ethic.

Jon Ray Parrish

14:09 29 May 22

I contacted Lanz regarding a new HVAC system for our rental property. Kurt, their salesman, was very responsive and explained the various options available....

Rich A.

10:27 27 May 22

We are super impressed by the professionalism and excellent service Lanz provides. Thomas was really helpful and answered all of my questions. Great company!Update 12/16/21Continue to be impressed with this company. Brett just installed a new hot water heater for us. Very professional and courteous. Wore his mask inside the house which is super comforting during these Pandemic times. Would recommend these guys for sure!Update 5/23/22Another excellent service call! We needed a little tweaking on some settings for the HVAC unit they installed two years back. Mike (the tech) diagnosed the issue and fixed us up! This company is awesome!

Timothy Gress

18:10 26 May 22

We have been Lanz customers since 2019 with installation of new furnace, air conditioner, and hot water heater. We opt for Lanz annual maintenance and have been pleased with all Lanz services.On 5/6/2022, Greg performed annual check of A/C. Greg was prompt, professional, and thorough. He is a gentleman, and we were happy to have Greg in our home. We are grateful that Greg is helping us maintain our home, and we plan to ask for Greg's expert services again. Thank you.ADDITIONAL REVIEW:On 5/6/2022 Boston did annual maintenance on our hot water heater. Boston called ahead and arrived earlier than planned appointment which we appreciated. Wow! Excellent service! Boston is expert, personable, and thorough. He took the time to explain the various checks and processes. Boston is confident about his knowledge and skills, and we appreciate that Boston is helping us maintain our home. Boston represents Lanz well. We plan to ask for Boston for next year's hot water annual maintenance. Thank you!

Tom Voigt

15:07 07 May 22

Needed their services two times in the last month and both times had someone at the house within two days. Professional and fixed the same day. Will definitely be my go to for all future repairs. Responsiveness and excellent a quick customer service like this is nearly non-existent these days. Glad a friend recommended them!

Annette Fisher

22:49 06 May 22

Chase did a great job! I had no heat. I called on Saturday morning. He showed up early Saturday afternoon had my issue fixed in 20 minutes. He was very nice and very professional. I called other places and they wanted a $225 emergency fee because it was the weekend. That was almost the cost of my bill.Lanz will definitely be my go-to for HVAC!Thank you very much for a job well done.

Rob DesChamps

18:52 20 Apr 22

Shannon and Austin came out today to clean and evaluate the condition of my main sewer line to see if pipe lining was an option for me. They both were quite friendly and professional, they explained everything they did and answered all questions. They got my line cleaned out with the largest cutter to ensure good flow. They then videotaped the line and sent me a copy. I would highly recommend Shannon and Austin from Lanz.

John Steinkamp

16:13 07 Apr 22

It isn’t just the name on the truck that makes a great company, its the people that work there.Shannon’s visit today reinforced all of the reasons its worth it to hire a professional. He brought skills, tools, experience, and most importantly, thinking and problem solving skills. Shannon not only took the time to fix the drain problem but also to thoroughly diagnose the root cause. Shannon wasn’t cutting corners and wasn’t focused on leaving as quickly as possible but instead was self-motivated to deliver complete quality.Shannon also recognized the value of extraordinary customer service. Though we opted to wait until the next morning, he did also offer to come out at 11 PM. The next morning, Shannon called ahead before arriving. When he arrived, Shannon was friendly, extremely open to sharing his knowledge, and happy to give advice. If anyone has plumbing trouble, Shannon is highly recommended! You won’t be sorry.Thank you so much again for helping us Lanz and Shannon. Fantastic job!

Chris Barton

17:43 19 Mar 22

Hi Bill.I will go to your website to do a proper review, if I can figure it out, but Paul DeBolt was out at my house today and fixed a leak, and did some other kitchen sink and faucet work. His workmanship was excellent and I rate him a 10 out of 10 on any review. He spoke highly of your company and he did a fantastic job. Two thumbs up. Please let Troy know as well. I will share this text with Paul as well. Thanks again for your great customer service. Sincerely, Neil Bernstein

Neil Bernstein

20:59 26 Dec 20

Love these guys. They’re not the cheapest in the area, but they’re available 24/7 and are very quick to come out during times I need them most. They’ve installed a water heater for me, a new outside ac unit, repaired faucets, and most recently fixed my heater over the weekend. Good people, and are honest and don’t tell me to buy upgrades I don’t need.

Avina Garamond

22:17 13 Dec 20

I’ve used Lanz several times now. They do excellent work at a good price. Their workers are always knowledgeable and professional. I highly recommend them.

Joseph Pickell

13:08 19 Nov 20

Fantastic experience! They came in measured, told me my options for a hot water heater and came back and installed it. Phillip even fixed a leak under the sink because when he was under the house he saw the leak. He didn't have to tell me about that. Great people and service! I would definitely use them again!!

Lisa Martin

01:29 22 Sep 20

We had their $180/yr maintenance plan and liked it. They came out twice a year and cleaned everything and made sure everything was working good. Now we...

Justin P.

12:47 16 Mar 15

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Champaign IL
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